Customer service

Frequently asked questions

All questions and answers about plastic ground protection mats in one place: buying, renting, delivery, collection and payment. Can’t find your question? Call or WhatsApp us on +31 318 25 01 02.

Ordering, delivery and payment

12 questions
What are plastic ground protection mats?

You lay plastic ground protection mats on the ground to protect the surface and make a site passable. They are used in construction, at events, in agriculture and in the garden, among other places. Plastic mats do not rust and are maintenance-free.

Which sizes of plastic ground protection mats are there?

We sell mats from 100x50 to 400x100 cm, including 300x100, 300x50, 240x120, 240x60, 200x100 and 200x80 cm. New mats are 1,2 to 2 cm thick. View all plastic ground protection mats.

Can I both buy and rent ground protection mats?

Yes. You can buy new or used mats, per piece, per full pack or as a set with a stacking rack. You can also rent mats, in the same sizes as our used mats, per mat per week: a minimum of one week and no deposit. See renting ground protection mats.

Can I order as a private customer?

Yes. Anyone can buy or rent ground protection mats from us, even if you only need a few mats. The prices on the site are shown without VAT; with the VAT switch at the top you can see the price including VAT. Read more about buying ground protection mats as a private customer.

How quickly are the mats delivered?

In the Netherlands and Belgium the delivery time is 2 working days on average, and always within 5 working days. For express orders we deliver within 2 working days, and by arrangement often the next working day or even the same day.

What does delivery cost?

Within the Netherlands we deliver free from 495 euros, to Belgium from 995 euros. Below that amount we charge transport costs. For used mats a separate rate applies. You will find all the amounts on Shipping and transport.

Will the mats also be laid for me?

No. Our driver always unloads the mats himself, with a truck-mounted forklift or by hand, even if you are not there. He calls ahead to say he is on his way and takes a photo of the delivered mats. Laying them is up to you; most mats have handles.

Can I collect my order in Ede?

Yes. Collection is very flexible, and it’s even possible in the evening and on Saturdays. Arrange it via WhatsApp or call +31 318 25 01 02. If you want to pay by card, that is mainly possible during office hours. The collection address is Goorsteeg 46, 6718 TA Ede.

How can I pay?

Online with iDEAL (Netherlands) or Bancontact (Belgium), or by transfer in advance. Regular business customers can pay on account. When collecting, you can pay by card.

How quickly will I receive a quote?

The same working day. A quote is valid for 7 days. Request one with the Request a quote button on the product page, or call or WhatsApp us on +31 318 25 01 02.

How does the lowest price guarantee work?

Found exactly the same mat, with the same delivery time and delivery, cheaper elsewhere? Show it to us and we will adjust our price.

Can I send back unused mats?

If you are a private customer, you can withdraw within 14 days; that is your statutory right. Business customers cannot return mats. The cost of returning the mats is borne by the customer.

New plastic ground protection mats

4 questions
What is the difference between Standard and HD ground protection mats?

Standard mats are extremely strong, but less neatly produced. There may be some variation in thickness, and the handles are sometimes less neatly rounded. HD mats are very neatly produced and dimensionally stable. The max. load differs per mat; you can find it in the specifications.

Which connector fits my ground protection mat?

The plastic connector is only suitable for HD mats. For Standard mats we recommend the steel connector; it fits all mats with handles. The light connector is intended for pedestrians, cyclists and light passenger cars. You’ll find more in our blog about connecting ground protection mats.

Do I need to be there for the delivery?

No. Our drivers always unload themselves, using a truck-mounted forklift or by hand. The driver calls beforehand to say he is on his way and takes a photo of the delivered mats. You lay the mats yourself.

Are made-to-measure ground protection mats possible?

Yes, we also supply made-to-measure ground protection mats. Get in touch without obligation with your wishes. Please note: custom-made products cannot be returned.

Used ground protection mats

7 questions
Where do your used ground protection mats come from?

Our used plastic ground protection mats come from our rental fleet or were obtained through trade-ins. All used mats are carefully checked for quality.

Are used ground protection mats still strong enough?

Yes. Used mats keep their strength and can still handle heavy loads. The max. load is shown per mat in the specifications, for example 45 tonnes for the used 300x100x1,5 cm HD. Slight signs of use are possible.

What does transport of used ground protection mats cost?

Used ground protection mats are an exception to free delivery. A separate transport rate applies for the Netherlands and for Belgium; see Shipping and transport. For an order of more than 100 mats, the transport costs may be negotiable.

Can I return used ground protection mats?

Business customers cannot return used mats. If you are a private customer, the statutory right of withdrawal of 14 days applies; the costs of returning them are for you. Not sure which mat you need? Call or WhatsApp us beforehand, and we will help you choose.

Does the buy-back guarantee also apply to used ground protection mats?

For a number of used 300x100 mats, yes. The guaranteed buy-back price is then shown on the product page. The standard term is 3 months. Do you need the mats for longer? Get in touch, and we will make you a suitable offer.

Which connectors fit used ground protection mats?

For the used Standard mats we recommend the steel connector. The used HD mats can also be combined with the plastic connector. View all connectors.

How quickly are used ground protection mats delivered?

In the Netherlands and Belgium the delivery time is 2 working days on average, and always within 5 working days. With express delivery we deliver within 2 working days, and by arrangement often the next working day or even the same day. We only deliver the used 240x60 cm within 1 hour of travel time from Ede.

Renting ground protection mats

9 questions
What does it cost to rent plastic ground protection mats?

The rental price is from 2,50 euros per mat per week, excluding VAT. The first week costs 9,50 euros per mat, every week after that 2,50 euros. For 240x120 cm you pay 1 euro more per week. Transport, delivery and collection, costs 145 euros in the Netherlands and 195 euros in Belgium.

Which ground protection mats can I rent?

You can rent plastic ground protection mats in the sizes 300x100, 240x60, 240x120 and 300x50 cm: the same sizes as our used mats. The 300x100 cm rental mat is 1,5 cm thick, weighs 43 kg and has a max. load of 30 tonnes. Not sure which size fits? Call or WhatsApp the specialist.

Do I have to pay a deposit?

No, we do not charge a deposit for rented mats.

What if a rented mat gets damaged?

Then we charge for the repair or replacement of the mat. We look at this case by case, together with you.

How do I rent ground protection mats?

On this page, choose the size, the number of mats and the start and end date. Click Check out now to order straight away. Would you rather have a made-to-measure quote, for example for different sizes or a fixed delivery day? Then click Request a custom quote and fill in your details.

How long can I rent ground protection mats for?

As long as you like: you choose the start and end date yourself, any day will do. You pay per week started; one day is not cheaper than a week. After that you rent for as long as you need; every week after the first costs 2,50 euros per mat. For 240x120 cm you pay 1 euro more per week.

How quickly can I rent ground protection mats?

The delivery time for rental mats is by arrangement. Need the mats on a fixed date? Mention this in your request or call +31 318 25 01 02.

How are the rental mats delivered?

The mats are delivered in galvanised stacking racks and, if needed, fitted with connectors. Our driver unloads them himself, with a truck-mounted forklift or by hand. Laying the mats is up to you.

Can I also buy ground protection mats instead of renting?

Yes. You can buy new or used ground protection mats. A buy-back guarantee applies to a number of 300x100 mats: after use you sell them back for a minimum price guaranteed in advance. Read more about the buy-back guarantee.

Complete sets

7 questions
What is included in a complete set?

A complete set consists of plastic ground protection mats and a galvanised stacking rack. The number of mats and the size are shown in the name of the set, for example Stacking rack + 25 ground protection mats 300x100x2 cm HD.

How many mats fit on a stacking rack?

A stacking rack for 300x100 cm holds 25 mats of 2 cm or about 32 of 1,5 cm. For 240x120 cm that is 26 mats of 2 cm or about 30 of 1,5 cm. For 200x100 cm it is 26 mats of 2 cm or 30 of 1,5 cm, and for 200x80 cm 40 mats of 1,5 cm.

Can I also buy a stacking rack separately?

Yes. There are separate stacking racks for 200x80, 200x100, 240x120 and 300x100 cm, and a heavy-duty stacking rack for 300x100 cm. You will find them under accessories.

What is the difference between a complete set and a full pack?

A complete set is delivered with a galvanised stacking rack, on which you store and move the mats. A full pack is a large number of mats of one type, delivered on pallets. View the full packs.

How heavy is a complete set?

The weight is shown with each set. A set with 25 ground protection mats of 300x100x2 cm weighs 1550 kg. A set with 32 HD mats of 300x100x1,5 cm weighs 1508 kg, and a set with 40 walkway mats 980 kg.

Can I have my company name engraved on the mats?

Yes. The set with 30 HD mats of 300x100x1,5 cm includes free engraving: a maximum of 10 characters, on the short side of the mat. For more characters or a logo we will make a custom offer.

How is a complete set delivered?

Our drivers always unload themselves, with a truck-mounted forklift or by hand; you do not need to be there. The delivery time is shown on the product page. Within the Netherlands we deliver free from 495 euros, to Belgium from 995 euros.

Full packs

6 questions
What is a full pack of ground protection mats?

A full pack is a large batch of ground protection mats of one size and thickness, delivered on pallets. Each pack shows the number of mats, the total weight and the number of running metres.

How many mats are in a full pack?

That differs per pack. The 300x100x1,5 cm HD and 240x120x1,5 cm HD full packs contain 30 mats. The 300x100x2 cm and used HD 300x100x1,5 cm full packs contain 35. The used 300x100 cm full pack contains 40 mats and the walkway mat full pack 45. The used 300x50x2 cm full pack contains 50 mats.

What is the difference between a full pack and a complete set?

A full pack is delivered on pallets. A complete set comes with a galvanised stacking rack, on which you store the mats and move them in one go. View the complete sets.

How heavy is a full pack of ground protection mats?

The total weight is shown with each pack. A full pack with 35 ground protection mats of 300x100x2 cm weighs 2030 kg. A full pack with 45 walkway mats of 200x80 cm weighs 990 kg.

Is a full pack delivered free of charge?

Within the Netherlands we deliver free from 495 euros, to Belgium from 995 euros. For used mats a separate transport rate applies. For more than 100 mats, the transport costs may be negotiable.

Do you also sell plastic pallets?

Yes. We sell plastic pallets of 120x100 cm in grade A and grade B, and a pallet of 120x80 cm with three continuous runners. The 120x100 cm pallets have a load capacity of about 5 tonnes, the 120x80 cm ones up to 7 tonnes. As a rule they can only be collected in Ede; see collection.

Connectors and stacking racks

4 questions
How do I fit a connector?

First loosen the screws. Insert the lower part into the handle under the mats and place the other part on top. Then tighten the screws again. In the blog connecting ground protection mats you can read how it works for each connector.

Can stacking racks be kept outside?

Yes. The stacking racks are galvanised and therefore protected against oxidation. Mats can be left outside stacked on them.

Can I order a stacking rack together with ground protection mats?

Yes, as a complete set. There are sets with new or used mats in 300x100, 300x50, 240x120, 200x100 and 200x80 cm. View the complete sets.

What do I use a pulling hook for?

With the pulling hook you move ground protection mats without having to bend down every time. The hook is made of galvanised steel, 103 cm long and weighs 1,2 kg. A 300x50 cm mat, for example, you drag by the handle on the long side.

Private customers, resellers and export

3 questions
Do the prices include VAT?

By default, the site shows prices excluding VAT, because most customers are businesses. Set the VAT switch at the top of the page to including VAT, and you see the price including VAT everywhere. You can read more for private customers on buying ground protection mats as a private customer.

I sell ground protection mats myself. Can I buy from you?

Yes. We supply wholesalers, builders’ merchants and rental companies, by full pack or as a complete load. We engrave your company name in the mats for free, maximum 10 characters on the short side. You receive a quote the same working day. Request one on the page for resellers.

Do you also deliver outside the Netherlands and Belgium?

Yes, on request throughout the EU. The transport and the payment terms are stated in the quote. Businesses in the EU with a valid VAT number do not pay Dutch VAT. See our export page in English or German.