Returns information
Returning an order from De Rijplaten Specialist
Would you like to return your order? You can cancel your order up to 14 days after receipt. After cancelling, you have another 14 days to send the product back.
Reporting a return
Would you like to use your right of withdrawal? Then report your return via info@derijplatenspecialist.nl. Please state your order number and the product you wish to return. We will then inform you about how it will be handled.
Return costs
The costs of returning your order are at your own expense. These costs differ per product and depend, among other things, on the weight. Contact us for information about the return costs of your order.
Conditions for returns
Return the product with all supplied accessories in its original condition and packaging. Make sure the product is well packed for the return transport. Custom-made products and used ground protection mats cannot be returned.
Refund of your return
In the case of a valid withdrawal, the amount owed for the order will be refunded. We will pay this amount within 14 days of receiving the returned shipment in good order.
Returns as a business customer
The statutory right of withdrawal of 14 days applies to consumers and does not automatically apply to business orders. Are you a business customer and would you like to return an order? Then contact us to discuss the options.
Do you want to return your order? You have the right to cancel your order up to 14 days after receipt. After cancelling, you have another 14 days to return the product to us. Please contact us at info@derijplatenspecialist.nl and we will then inform you about the return process.
You can cancel your order up to 14 days after receipt. After you have cancelled the order, you have another 14 days to return the product to us.
The costs of returning your order are at your own expense. These return costs differ per product and depend, among other things, on the weight. Would you like to know in advance what the costs of your return will be? Then please contact us at info@derijplatenspecialist.nl
If you validly withdraw from the purchase, the full order amount of the original order is credited. The costs of returning the product to De Rijplaten Specialist are at your own expense.
We refund the amount due within 14 days after receiving your return, provided we have received the product back in good order. The refund is made via the same payment method you used to pay for the order.
If you make use of your right of withdrawal, you must return the product with all accessories supplied. Where reasonably possible, we would like to receive the product in its original condition and packaging. Make sure the product is well packed to prevent damage during the return transport. Our used ground protection mats and custom-made products cannot be returned.
You can register your return by contacting us within 14 days of receiving your order at info@derijplatenspecialist.nl. Please state your order number and the product you want to return. We will then contact you about the next steps and the return costs.
The statutory 14-day right of withdrawal applies to consumers and does not automatically apply to business orders. For business customers, the agreements made and our general terms and conditions apply. Would you like to return a product as a business customer? Please contact us at info@derijplatenspecialist.nl. We will be happy to look at the options with you.